General Terms & Conditions

100% handmade means that:

• All items of JHA PORCELAIN are made by hand. Any tiny imperfection and variation are signs of the uniqueness of the art object. The item on the photo of the website may differ from the delivered item.
• Not all items are in stock. If the item is not in stock, delivery time will be between 3 and 6 weeks, depending on the type of product. Please contact us to know the delivery date for your desired item on info@jhaporcelain.com
• You can personalize your item. Please let us know your preferences and we will let you know if it is possible to personalize it for you. Please contact us on info@jhaporcelain.com

Orders and payments

All prices on the website are in euros, are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs and customs. The prices indicated at the time at which the order is placed will be deemed to be the price of the agreement. We accept payments true iDeal, creditcard Visa Mastercard, American Express, Apple Pay, Google Pay, as indicated on the website.

Shipping

If the item is in stock and we have received your payment, we will ship the item as soon as possible to the address you have indicated. Please note that the company organizing the shipment /carrier may need your signature for delivery. Porcelain is fragile. We will pack our items with care with suited packing material. The shipping costs consist of the shipping and the packing materials.

Defect

If your order has been delivered please inspect it immediately and notify us promptly in the event that there are any visible defects on the item. Please take a photo of the defects on the item and send it to us via email: info@jhaporcelain.com. We shall replace the item in case of defects related to the legal Non-conformity definition.

Right to return

If you are not satisfied with the item you will be entitled to return the item that has been delivered, within a term of 14 days after the item has been received. Please fill in the indicated return form and please state your reason for doing so, provided that the item has not been used, is undamaged and (insofar as possible) is in the original and undamaged packaging or suited packing material. 
The return shipping costs will be for you. When we receive the returned shipping we will inspect the item and after acceptance we will refund the purchase price within 14 days, the shipping costs and customs excluded. If you want to exchange the item you will have to place a new order on the website. Personalised 
items cannot be returned.

Address for return shipping:

JHA PORCELAIN
Via dei Pandolfini 5rosso
50122 Firenze, Italy

Applicable law

The laws of Italy apply to this agreement.

Cookies policy

To make the website work properly, we sometimes place small data files called cookies on your device.
What are cookies?
A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.
First party cookies are cookies set by the website you’re visiting. Only that website can read them.  In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.
Every time you visit this website, you will be prompted to accept or refuse cookies. The purpose is to enable the site to remember your preferences (such as user name, etc.) for a certain period of time. That way, you don’t have to re-enter them when browsing around the site during the same visit.
Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.
How do we use cookies?
This website mostly uses “first-party cookies”. These are cookies set and controlled by us, not by any external organisation. However, to view some of our pages, you will have to accept cookies from external organisations.
The 3 types of first-party cookie we use are to:
-store visitor preferences
-make our websites operational
-gather analytics data (about user behaviour)
Visitor preferences
These are set by us and only we can read them. They remember:
-if you have agreed to (or refused) this site’s cookie policy
-if you have already replied to our survey pop-up (about how helpful the site content was) – so you won’t be asked again
Operational cookies
There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent. In particular:
-technical cookies required by certain IT systems
-analytics cookies We use these purely for internal research on how we can improve the service we provide for all our users. The cookies simply assess how you interact with our website – as an anonymous user (the data gathered does not identify you personally). Also, this data is not shared with any third parties or used for any other purpose. However, you are free to refuse these types of cookies.
Third-party cookies
Some of our pages display content from external providers, e.g. Instagram, Vimeo, YouTube, Facebook. To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over. But if you do not view this content, no third-party cookies are installed on your device. These third-party services are outside of our control. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.
How can you manage cookies?
Removing cookies from your device
You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. Be aware though that you may also lose some saved information (e.g. saved details, site preferences).
Managing site-specific cookies For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser
Blocking cookies
You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. And some services and functionalities may not work properly at all.