100% handmade means that:
- All items of JHA PORCELAIN are made by hand. Any tiny imperfection and variation are signs of the uniqueness of the art object. The item on the photo of the website may differ from the delivered item.
- Not all items are in stock. If the item is not in stock, delivery time will be between 3 and 6 weeks, depending on the type of product. Please contact us to know the delivery date for your desired item on info@jhaporcelain.com
- You can personalize your item. Please let us know your preferences and we will let you know if it is possible to personalize it for you. Please contact us on info@jhaporcelain.com
Orders and payments
All prices on the website are in euros, are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs. The prices indicated at the time at which the order is placed will be deemed to be the price of the agreement. We accept payments true iDeal, creditcard Visa Mastercard, Paypal as indicated on the website.
Shipping
If the item is in stock and we have received your payment, we will ship the item as soon as possible to the address you have indicated. Please note that the company organizing the shipment /carrier may need your signature for delivery. Porcelain is fragile. We will pack our items with care with suited packing material. The shipping costs consist of the shipping and the packing material.
Defect
If your order has been delivered please inspect it immediately and notify us promptly in the event that there are any visible defects on the item. Please take a photo of the defects on the item and send it to us via email: info@jhaporcelain.com. We shall replace the item in case of defects related to the legal Non-conformity definition.
Right to return
If you are not satisfied with the item you will be entitled to return the item that has been delivered, within a term of 14 days after the item has been received. Please fill in the indicated return form and please state your reason for doing so, provided that the item has not been used, is undamaged and (insofar as possible) is in the original and undamaged packaging or suited packing material. The return shipping costs will be for you. When we receive the returned shipping we will inspect the item and after acceptance we will refund the purchase price within 14 days, the shipping costs excluded. If you want to exchange the item you will have to place a new order on the website. Personalised items cannot be returned.
Address for return shipping:
JHA PORCELAIN
Monnikeraklaan 10
3544 TG Utrecht, The Netherlands
Applicable law
The laws of the Netherlands apply to this agreement.
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