FAQ

Frequently Asked Questions

PORCELAIN

We high fire all the porcelain at very high degrees.

Porcelain and ceramics are very tough, vitrifying during the firing process, but they can still be broken and damaged by dropping, a sharp knock, and contact by force or pressure against other solid surfaces, ie metal, tiles, glass, steel door handles and stone benches etc.

This means the rings and earrings need to be worn with care, and not while you are actively working or doing activities that may mean the rings or earrings will come into contact with other solid objects.

Think of your tableware like plates/vases/coffee/tea mugs – they are robust, and great for every day use, but if dropped or knocked against the tap while washing they can chip/ crack/ break.

PERSONALIZE

Absolutely. We can personalize your item. Please let us know your preferences and we will let you know what the possibilities are. Please contact us on info@jhaporcelain.com

100% HANDMADE

Yes. Every item is unique because it is made by hand by Jacqueline Harberink herself. That means that:

Any tiny imperfection and variation are signs of the uniqueness of the art object. The item on the photo of the website may differ from the delivered item.

Not all items are in stock. If the item is not in stock, delivery time will be between 3 and 6 weeks, depending on the type of product.

Please contact us to know the delivery date for your desired item on info@jhaporcelain.com.

You can personalize your item. Let us know your preferences and we will let you know if it is possible to personalize it for you. You can contact us at info@jhaporcelain.com

CARE INSTRUCTIONS

The JHA PORCELAIN designs are fired to high temperatures to ensure that they are strong and durable.
They will withstand normal wear and tear. But porcelain is delicate material that should be handled with care. No problems washing the designs in the dishwasher. Also the designs can be used in the oven/microwave.But the items will most likely not survive being dropped with strenght on hard surfaces like tiles or concrete. Also be careful with impact on stone benchtops.The JHA PORCELAIN designs can be washed in warm and cool water if they become dirty – especially any un-glazed /matte surfaces. Please don’t use water that is very hot or cold. Keep acidic and abrasive substances away from the lustre, it may cause dulling and scratching.

SIZES

Here you find a sizing tool to determine your size.

sizingtool

ORDER

Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

Once you have decided to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact us at info@jhaporcelain.com

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the JHA PORCELAIN store please feel free to e-mail us at info@jhaporcelain.com

Please sent us an e-mail: info@jhaporcelain.com and we can see what the possibilities are.

We offer you various payment possibilites:

  • Paypal
  • MultiSafe
  • Direct Bank Transfer
  • Ideal
  • Mastercard
  • Visa
  • MisterCash

Yes we do!

Our international Shipping Policies are the following:

  • The recipient is responsible for all applicable customs fees, taxes, and brokerage charges which are determined by your local government and can vary by country.
  • Refused packages will be abandoned and will not be refunded.
  • Any items ordered that we are unable to ship  will be canceled immediately. Off course we will let you know when this is the case.
  • All orders are subject to verification prior to processing and shipping.
  • We are required to complete a customs declaration with the sales price of the item(s) purchased.
  • JHA PORCELAIN cannot legally declare your order as a gift.
  • Our available shipping methods is USPS or UPS depending on the order size.

We don’t have a track & trace system yet. But if you do require tracking we can offer it but this will come with extra costs. Just sent us an email at info@jhaporcelain.com with your wishes.

After you complete the checkout process, a receipt will appear on your screen detailing your final order including your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Please sent us an e-mail at info@jhaporcelain.com  with your changes as soon as you know and we will see what we can do and let you know right away.

In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your order.

DELIVERY

We will post the designs by regular mail. The delivery time from the moment of sending is normally about 3 to 5 working days in Europe if an item is in stock and depending on where the shipment adres is. Please, if you prefer us to use a priority mail like UPS sent us an email at info@jhaporcelain.com and we can see what we can do.

Usually we keep a delivery time between 3 and 6 weeks for made to order items that are not in stock.

If you want to know exactly what the delivery time is for your desired or ordered item, please send us an email to info@jhaporcelain.com

As described in the process from porcelain clay to baked porcelain, many phases precede making an article in porcelain. The porcelain process is ‘slow’. The drying process is perhaps the phase that lasts the longest. If you try to speed up this process, chances are that the porcelain object will warp or cracks will form. So you can not afford to rush into the process. Moreover, the drying is very dependent on the weather conditions (humidity), the thickness of the clay and the size of the object.

Please sent us an email at info@jhaporcelain.com

Yes we do!

Our international Shipping Policies are the following:

  • The recipient is responsible for all applicable customs fees, taxes, and brokerage charges which are determined by your local government and can vary by country.
  • Refused packages will be abandoned and will not be refunded.
  • Any items ordered that we are unable to ship  will be canceled immediately. Off course we will let you know when this is the case.
  • All orders are subject to verification prior to processing and shipping.
  • We are required to complete a customs declaration with the sales price of the item(s) purchased.
  • JHA PORCELAIN cannot legally declare your order as a gift.
  • Our available shipping methods is USPS or UPS depending on the order size.

We always wrapp our design(s) adequately to avoid damage to the item(s). In the unfortunate event of damage to your purchase please contact us immediately to remedy this situation. Please send us photos of the damage and a description of what is wrong and do not dispose of item and packaging at info@jhaporcelain.com within 14 days. We will get back to you immediately to solve things.

RETURN POLICY

If you are not satisfied with the item you ordered you will be entitled to return the item that has been delivered, within a term of 14 days after the item has been received. Please sent us an email within the 14 days after receiving the item stating your reason for doing so, provided that the item has not been used, is undamaged and (insofar as possible) is in the original and undamaged packaging or suited packing material.

The return shipping costs will be for you. When we receive the returned shipping we will inspect the item and after acceptance we will refund the purchase price within 14 days, shipping costs excluded. If you want to exchange the item you will have to place a new order on the website.

Address for return shipping:

JHA PORCELAIN
Monnikeraklaan 10
3544 TG, UTRECHT
the Netherlands

Personalised items cannot be returned.

Please email us at info@jhaporcelain.com.

UNANSWERED QUESTIONS

Please don’t hesitate to contact us at info@jhaporcelain.com.